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  • REQONE: HEURÍSTICAS PARA MELHORIA DO RELACIONAMENTO ENTRE USUÁRIOS FINAIS E DESENVOLVEDORES DE SOFTWARE
  • Mariana Redondo De Assis
    Monografia apresentada ao PECE – Programa de Educação Continuada em Engenharia da Escola Politécnica da Universidade de São Paulo como parte dos requisitos para conclusão do curso de Especialização em Tecnologia de Software.
  • ABSTRACT
    REQONE is a set of heuristics, each one different in a macro level, comprising of a general process of requirements engineering, and in a micro level, specific to each stage of this process. This work includes a case study that provides information on the requirements engineering process for a telecommunications company and the relationship between developers and users during software system projects development. Requirements engineering influences directly the construction of the final product, and user participation is a decisive factor for the success of a project. However, it has been observed that the interaction between stakeholders, more specifically between users and developers, does not happen naturally and presents barriers and difficulties related to communication between the parties. 
  • in portoghese brasiliano